SUNWILL terms and conditions

General information

This website sunwill.eu is provided by:

F. ENGEL K/S
Norgesvej 12
6100 Haderslev
Denmark
VAT No.: 24260151

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service.
E-mail: contact@sunwill.dk
Tel: +45 74 22 35 30 - open from Monday to Friday 8am - 3pm

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.

 

Important

Please read the terms and conditions carefully before you order goods from sunwill.eu.

These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means SUNWILL.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Read more under "Right of withdrawal".

The rules on lack of conformity in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the goods' conformity with the contract. Read more under "Non-conforming goods and incorrect goods".

 

Ordering

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day. Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.

You must be at least 18 years old to purchase goods on the Website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

 

Language of the contract

This Contract may only be concluded in English, Danish or German.

 

Access to the contract

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available on the Website subsequently. 

 

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

 

Means of payment 

We accept the following means of payment:

• Mastercard
• Visa
• Maestro
• PayPal
• GooglePay
• ApplePay

Payment procedure

Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.

Reserved amount

If you pay with an international payment card, the amount is reserved immediately.

The money is reserved on your card or account until:

1) we withdraw the amount when we send the item, or

2) the money is released by agreement with your card issuer.

• MasterCard - If you have used a MasterCard, the money may be reserved in your account for the current month +30 days, even if the purchase has been cancelled.

• Visa Electron - If you have used a Visa Electron card, the money may be reserved in your account for the current month +30 days, even if the purchase has been cancelled.

• Maestro Card - If you have used a Maestro Card, the money may be reserved in your account for the current month +30 days, even if the purchase has been cancelled.

• Visa - When paying with Visa, the purchase amount is reserved in your account until payment is made.
  
  
• Wallet payment - (GooglePay and ApplePay) when paying with wallet payment, the purchase amount is reserved in your account until payment is made.

Read more about the rules for your specific card from your card issuer.

Prices and delivery

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order. See shipping prices and which countries we deliver to below:

Delivery Terms

Delivery address must be specified when placing the order. We only deliver to residential and business addresses - not to PO boxes. We deliver to ParcelShops in Denmark and Sweden only. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used (see the list above). The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you.

You can contact Customer Service to receive a tracking number.

Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

Delivery methods

Sweden

In Sweden your parcel will be delivered to the ParcelShop nearest to the delivery address you have specified when placing the order. You will be informed when the parcel is ready to be picked up.

Other countries

In all other countries than Sweden, your order will be delivered by courier to either a work or home address. If the delivery cannot be completed, the courier will leave contact details for you to call and arrange a new delivery time. In some areas they will leave the package at the nearest post office and inform you about this.

Currency

The prices on the website are shown in Euro (EUR). Please note that the choice of currency decide which means of payment you can pay with.

 

Right of withdrawal

(Only applicable to consumers)

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email), and then you have 14 days in which to return the product to us. You can use this standard withdrawal form, but it is not mandatory. The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

Cancelling part of your purchase

If you have purchased a number of products from us, you have the opportunity to return one or more of these products even if they were purchased in a single order.
Please note that the cost of shipping will not be refunded to you if you cancel part of your purchase.

Condition of returned products

Only part of the purchase price can be refunded to you if the product value has been reduced due to you having used it in a manner other what was necessary to determine the nature and qualities of the product and the way in which it works. The amount that can be refunded to you is dependent on the commercial value of the product, and in some cases this may mean that only the cost of shipping can be refunded to you.
We recommend that you return the product in its original packaging.
If you do not have the original packaging, this may possibly reduce the value of the product.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

If the value of the product is reduced, we will deduct the amount for which you are liable. We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will bear the costs of returning the goods. If you wish to make use of this service, please contact our Customer Service to get a prepaid return label. Please gather the products you wish to return in one package with this label attached.

If the return label is not used, you bear the costs of the return shipment and you should be aware that regardless of whether our return label is used or not, it is the consumer's responsibility to pack the return shipment properly and also the consumer who is liable if damage occurs during transport.

You must send back the goods (Return address: SUNWILL, Sverigesvej 11, port 4 DK-6100 Haderslev, Att: Return), without undue delay a DK-d in any event, no later han 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Non-conforming and goods and incorrect goods

(Warranty)

The provisions of the Danish Sale of Goods Act are applicable to products you purchase from us as a consumer. This means that you have a 24-month warranty. Sunwill checks all products before dispatching them. If your product is defective, or we have supplied the wrong products, we recommend that you use the return slip supplied with your order. Please fill in this return slip and return it with the product. If you are already aware of the defect, etc. when the carrier attempts to deliver the product, you should refuse to accept it.

In case of non-conforming goods or incorrect goods, you can have the product repaired or replaced, get your money back or receive a price reduction, depending on the situation in question.

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.

You must submit your claim within a “reasonable time” after discovering the problem. Your claim will always be considered timely if you submit it within two months of discovery of the problem. You are not liable for any costs relating to the return of a defective or incorrect product.

We will refund your (reasonable) shipping costs if the claim is justified. The product must always be returned in proper packaging. Remember also to get a receipt when sending the product so that we can refund your shipping costs.

 

Other matters

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us.

Invalidity

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

Privacy Policy

We treat your personal information as confidential.

We need the following information when you purchase products from us: Name, address, telephone number and email address.

We register and pass on the personal data needed to be able to deliver the product to you.

Your personal data is registered with F. Engel K/S and retained for five years, after which time it is deleted. We also work in cooperation with a number of other companies that retain and process data. These companies merely process data on our behalf and must not use it for their own purposes.

We only work in cooperation with data processors in the EU, or in countries that can provide your data with sufficient protection.
The data controller at sunwill.eu is F. Engel K/S.
You are entitled to find out what information we process relating to you.
You are entitled to have this information corrected if you feel it is inaccurate. In some cases, we are obliged to delete your personal data if you request it. If your data is no longer necessary in relation to the purpose for which we would use it, this is one example of such an instance. You can also contact us if you think your personal data is being processed in contravention of the law. You can write to us at: contact@sunwill.dk

All credit card information is encrypted. We do not store your credit card information.

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through naevneneshus.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using this online form. When submitting the complaint, you must state our email address contact@sunwill.dk.

Choice of law and jurisdiction

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled or.